Lean-thinking might sound like a term one would use when talking about the latest diet or exercise fad, but that is not how Ingersoll Rand VP of Operations Robert Thikoll thinks of it. When he talks about lean-thinking, he is talking about the operations of a business.
Thikoll has always been interested in making the company that he works for as efficient as possible. Of course, this means cutting out so much of the waste that can infiltrate any company. It is not easy work, but that is why Ingersoll Rand sought out someone as effective at his job as Thikoll clearly is. They wanted someone who knew what he was doing.
When he gets up in the morning, Robert Thikoll is thinking of ways to solve problems. He knows that he is not the only one with the answers though. This is why he turns over the opportunity to solve some of these issues to his trusted team of employees as well. He always says that if they have an answer for him about a better way to solve something, he wants to hear about it.
He spent some time in Japan for the company and learned a lot about teamwork and other skills that he needed for making the company that much better. He says that he learned that it is not necessary to spend a lot of money to make a big change in the customer experience. He also learned that respect was something that everyone at every level of the process cares about.
He remains a person who is not afraid to learn from others, something that can be incredibly hard to find in an executive at such a big company. However, his ability to continue learning and working hard like this has earned him the respect of his peers and many others as well.
Learn more about Robert Thikoll: https://angel.co/robertthikoll